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ThinkTech IT Blog

ThinkTech IT has been serving the northeast and nationally since 2017, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

COVID 19 TIPS: Three essential rules for all cloud applications

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If you’re using cloud applications while your employees are working from home, you are justified to be concerned about data privacy and security.  The company hosting your data is ultimately responsible for keeping hackers out of THEIR network, but most cloud breaches are due to USER ERROR.

Here are a few things you can easily do to improve security in the cloud:

  • Maintain a STRONG password of at least eight (8) characters with both uppercase and lowercase letters, numbers and symbols. Do NOT make it easy, such as “Password123!” While that technically meets the requirements, a hacker could easily crack that.
  • Make sure the device you’re using to access the application is secure. You’ll need professional help installing and maintaining a strong firewall, antivirus and spam-filtering software. Don’t access your cloud applications with a device you also use to check social media sites and free e-mail accounts.
  • Back up your data. If the data in the cloud is important, make sure you’re downloading it from the application and backing it up to another safe and secure location. If your account gets hacked OR if the cloud company shuts down your account, you have a copy.

Want more tips for setting up safe Work From Home networks? Check out our Free Tech Support Offer blog post or learn more at our Understanding IT Resource Center. 

Of course, if you have an immediate IT need, you can always reach us at 888-574-6365.

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COVID 19 TIPS: Don’t forget about this danger!

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The greatest threats to your company and its data come from hackers and cybercriminals.  It’s just as important, however, to ensure the physical security of your devices while working from home.

Implement these recommendations:

  • Shut down your device and store it in a secure place before leaving your home for any reason.
  • Lock your computer when you step away from it. This is especially important if you have children or other family members around.
  • Place your work devices out of sight at the end of the day. Not only does it keep them from being stolen, but helps you maintain work-life balance.

Want more tips for setting up safe Work From Home networks? Check out our Free Tech Support Offer blog post or learn more at our Understanding IT Resource Center. 

Of course, if you have an immediate IT need, you can always reach us at 888-574-6365.

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COVID 19 TIPS: Don’t do THIS on your work laptop or PC

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It’s easy to become a little more relaxed when working from the comfort of your living room or home office.  Surfing over to Facebook, other social media, or even personal e-mail accounts can be very tempting.

But the ONLY thing you should use your company’s workstation or laptop for is … WORK!  Check your personal accounts on YOUR personal device.  Over 600,000 Facebook accounts are hacked every day.  If you’re using a company device to access a compromised account, you’re opening up a door to a hacker who can then get into your company’s network via your e-mail or PC.

Want more tips for setting up safe Work From Home networks? Check out our Free Tech Support Offer blog post or learn more at our Understanding IT Resource Center. 

Of course, if you have an immediate IT need, you can always reach us at 888-574-6365.

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COVID 19 TIPS: 3 ways to reduce cyberattacks affecting your business

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We expect a rise in cyberattacks during this pandemic because of the dramatic increase of employees working from home.  Far too many employers won’t think about security as their team starts working at the kitchen table.  That’s a dangerous precedent.

First, make sure your employees are not using their home computers or devices when working.  Second, ensure your work-at-home computers have a firewall that’s turned on.  Finally, your network and data are not truly secure unless your employees utilize a VPN (Virtual Private Network).

Want more tips for setting up safe Work From Home networks? Check out our Free Tech Support Offer blog post or learn more at our Understanding IT Resource Center. 

Of course, if you have an immediate IT need, you can always reach us at 888-574-6365.

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COVID 19 TIPS: Are your employees leaving this backdoor wide open?

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Most of your employees have wireless networks set up in their homes.  Unlike your business Wi-Fi, many home users are lax about creating secure wireless networks – leaving a backdoor open to hackers.  Wi-Fi signals often broadcast far beyond your employees’ homes and out into the streets.  Drive-by hacking is popular among cybercriminals today.

A few tips for securing your employees’ Wi-Fi access points:

  • Use stronger encryption and a more complex password
  • Hide your wireless network name
  • Use a firewall

These security measures are not difficult to set up.  If you have any questions or need assistance, we will be happy to help get your employees set up remotely.

Want more tips for setting up safe Work From Home networks? Check out our Free Tech Support Offer blog post or learn more at our Understanding IT Resource Center. 

Of course, if you have an immediate IT need, you can always reach us at 888-574-6365.

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How To Quickly Shift To A Work-From-Home Business Model To Maximize Productivity In Today’s Coronavirus Environment

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As a business owner today, you are now facing unprecedented challenges to help deal with the coronavirus pandemic. You are asked to self-isolate and practice social distancing to “flatten the curve.” You are asked to allow your employees to work from home to reduce possible exposure and slow the spread of COVID-19.

These are all reasonable requests. However, as a business owner you also need to maximize productivity, bring in revenue and try to grow your business in these demanding times. How can you accomplish these goals when your office is now a ghost town and productivity has fallen off a cliff?

The answer lies in setting up your office to function remotely. If you’ve never implemented a work-from-home policy before, it may seem like a whole different world. Managing an entirely remote workforce goes far beyond giving your employees a laptop and reminding them to check in every once in a while. After all, there are many factors most business owners haven’t ever had to consider, such as:

  • What technologies do I need?
  • How can my employees work from home without compromising the security of our network?
  • How can I make this new work environment as easy, comfortable and productive as possible?

We understand these are unique times. We know that “business as usual” is going to be quite different for an undetermined amount of time. But together we can help you adjust to today’s new normal by giving you the tools, technologies and insights to create a secure and productive work-from-home business environment. Here are three important considerations to getting you set up and running a successful work-from-home business:

1. Don’t allow employees to use home computers or devices. Their mindset may be, “Well, I’m working from home so I may as well use my home computer.” This is a dangerous mistake. Our team works hard to ensure your company computers and network are secure and protected from malware, viruses and cyber-attacks. Their home computers and devices could be littered with tons of downloaded music, videos, images and more. Because it’s more exposed, it can invite malware into your network. Rather, provide a company-approved and secured computer/laptop for employees to use at home.

2. Secure their WiFi access point. Without a secure WiFi access point, you’re essentially leaving a back door open to hackers. That’s because WiFi signals are often broadcast far beyond your employees’ homes and out into streets. Yes, drive-by hacking is popular among cybercriminals today. A few tips for securing your employees’ WiFi access points:

  • Use stronger encryption and a more complex password
  • Hide your network name
  • Use a firewall

These security measures are not difficult to set up. But if you have any questions or need assistance, we will be happy to help get your employees set up remotely.

3. Use a two-factor authentication VPN. VPN stands for virtual private network. It’s essentially a private, encrypted tunnel that goes direct to your IT network in your office. Ideally, you’ll want your VPN to support two-factor authentication. This means it’s doubly secure because your employees will need to call in to access the network. If you don’t have a VPN for your employees to use, you can consider other services, such as GoToMyPC or Zoho. While these products are not as secure, at least they keep your home network from being exposed.

As business owners ourselves, we too are having to pivot and work differently than we ever have before. However, because we have the technology and infrastructure in place, we are still surprisingly productive.

Our team wants to help your business survive and thrive during today’s unique environment. If you and your IT team need extra hands right now…or solutions to help your employees work SECURELY from home…we have software tools, expert staff and resources we’d like to offer you to keep your business as productive as possible.

Here’s a link to our booking page if you wish to book a quick 10- to 15-minute call to discuss: https://www.thinktechit.com/free-consultation 

Please know that this is not a sales call but simply an outreach to help a fellow business stay afloat.

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COVID 19 TIPS: Improve your password strategy

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When in worldwide crisis like a pandemic or large-scale natural disasters, your passwords could mean the difference between spending your time re-learning how to grow your business and trying to recoup finances and private data that’s been hacked.

Steps you can take to protect your passwords:

  • Review your current passwords and inform your team to create stronger, more complex ones that can’t be easily guessed.
  • Use a password manager software to store all your passwords in one place. Don’t store them in your web browser just because it’s convenient. It’s also easy to hack.

Want more tips for setting up safe Work From Home networks? Check out our Free Tech Support Offer blog post or learn more at our Understanding IT Resource Center. 

Of course, if you have an immediate IT need, you can always reach us at 888-574-6365.

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Cybercriminals Are Counting On You Letting Your Guard Down During This Global Pandemic – Here’s How To Stop Them

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The world is slowing down during this COVID-19 pandemic. Wall Street is being hit hard. People are no longer going out. We’re told to quarantine or self-isolate and not engage in groups.

You can bet there’s one group that’s not slowing down at all. In fact, they’re probably working overtime while the rest of us have our lives turned upside down. Cybercriminals and hackers know there’s no better time to strike than during a global crisis. While you are distracted and spending your time trying to make sense of this new normal, they are finding new ways into your IT network so they can steal data and passwords, compromise your clients’ private information and even demand large ransoms.

Cybercrime is already on the rise and is expected to cause $6 TRILLION in damages by 2021! But, if history repeats itself, hackers will be out in full force throughout this coronavirus scare. We fully expect in the upcoming weeks that headlines will change from stories about COVID-19 to accounts of a frenzy of cyber-attacks on corporations and small businesses.

Here are solutions you can implement now to help protect your business data, money and productivity:

1. Be more suspicious of incoming e-mails.

Because people are scared and confused right now, it’s the perfect time for hackers to send e-mails with dangerous malware and viruses. At this moment, your in-box is probably filled with “COVID-19” subject lines and coronavirus-focused e-mails. Always carefully inspect the e-mail and make sure you know the sender. There’s a cdc-gov e-mail address out there now that’s not legitimate and is spamming in-boxes across the country.

Avoid clicking links in the e-mail unless it’s clear where they go. And you should never download an attachment unless you know who sent it and what it is. Communicate these safeguards to everyone on your team, especially if they are working from home.

2. Ensure your work-from-home computers are secure.

Another reason we expect a rise in cyber-attacks during this pandemic is the dramatic increase in employees working from home. Far too many employers won’t think about security as their team starts working at the kitchen table. That’s a dangerous precedent.

First, make sure your employees are not using their home computers or devices when working. Second, ensure your work-at-home computers have a firewall that’s turned on. Finally, your network and data are not truly secure unless your employees utilize a VPN (virtual private network). If you need help in arranging your new work-from-home environment, we would be happy to get your entire team set up.

3. Improve your password strategy.

During crises like the one we are all facing right now, your passwords could mean the difference between spending your time relearning how to grow your business and trying to recoup finances and private data that’s been hacked. Make a point now to reevaluate your passwords and direct your team to create stronger passwords.

Also, while it’s so convenient to save your passwords in your web browser, it also lessens your security. Because web browsers simply require their own password or PIN to access saved passwords, a skilled hacker can bypass this hurdle. Once they access your saved passwords, they can steal as much as they want – credit card information, customers’ private data and more!

Instead, you should consider a password manager to keep all of your passwords in one place. These password managers feature robust security. A few options are [LastPass, 1Password and Keeper Security Password Manager].

You, your team and your family have enough to concern yourselves with in regards to staying healthy, living a more isolated lifestyle and keeping your business strong. There’s no need to invite in more problems by letting your computer and network security slide during these times.

If you need additional security advice or would like to have a consultation to discuss how to keep your data safe, simply connect with us today! You can always reach us at 888-574-6365.

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COVID 19 TIPS: The DANGERS of Dropbox and other file sync apps

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When employees work from home, they need access to important company files.  It’s easy to look at consumer-grade, cloud file sharing solutions like Dropbox, OneDrive, and Google Drive.  But listen up!

These applications pose a huge threat to your company because company data can be spread far and wide without central oversight of what information is being shared with whom.  Furthermore, over 7 MILLION Dropbox accounts have been hacked, giving cybercriminals a path into the company’s network.

This is even MORE important if your company has access to and/or stores financial, medical, or other sensitive data.  Using file-sharing applications like these are a clear and direct violation of data breach and compliance laws.  DON’T USE THEM FOR COMPANY DATA and use only company-approved, business-grade file-sharing applications.

Want more tips for setting up safe Work From Home networks? Check out our Free Tech Support Offer blog post or learn more at our Understanding IT Resource Center. 

Of course, if you have an immediate IT need, you can always reach us at 888-574-6365.

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COVID19 TIP: Working from home? DON’T DO THIS!

coronavirus-phishing

Because your employees may be required to work from home, their mindset may be, “I may as well use my home computer.”  This is a dangerous mistake.

Home computers and personal mobile devices could be littered with tons of downloaded music, videos, images, and more. Because it’s more exposed, it can invite malware into your business network.

ONLY devices that are under our vigilant watch of patching, updating, and monitoring should be used by your employees to work remotely.  Provide a company-approved and secured computer/laptop for employees to use at home.

Want more tips for setting up safe Work From Home networks? Check out our Free Tech Support Offer blog post or learn more at our Understanding IT Resource Center. 

Of course, if you have an immediate IT need, you can always reach us at 888-574-6365.

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COVID-19 TIP: How to spot a phishing e-mail

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It’s the perfect time for hackers to send e-mails with dangerous malware and viruses. Right now, your inbox is probably filled with “COVID-19” subject lines and coronavirus-focused e-mails.

Hackers are even using a fake cdc-gov e-mail address that’s not legitimate and spamming inboxes.

How can you tell a phishing e-mail from a legitimate one? Here’s a few telltale signs:

  • Look closely at the e-mail address to make sure it’s spelled correctly.
  • Hover over any links in the e-mail (but DON’T CLICK) to see the ACTUAL website you’ll be directed to. If there’s a mismatched or suspicious URL, delete the e-mail immediately.
  • Watch for poor grammar and spelling errors.
  • Never download an attachment unless you know who sent it and what it is.

When in doubt, call the person who supposedly sent the e-mail on the phone to verify it’s legitimate.

Want more tips for setting up safe Work From Home networks? Check out our Free Tech Support Offer blog post or learn more at our Understanding IT Resource Center. 

Of course, if you have an immediate IT need, you can always reach us at 888-574-6365.

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Press Release: ThinkTech IT is providing free tech services to support the surge of remote workers in response to the COVID-19 pandemic.

Office Workers

IT COMPANY OFFERS FREE TECH SUPPORT TO HELP BUSINESSES IN NEED DURING CORONAVIRUS PANDEMIC

ThinkTech IT is providing free tech services to support the surge of remote workers in response to the COVID-19 pandemic.

NEW YORK, April 7, 2020—ThinkTech IT, a leader in Managed IT and Professional Services, is offering free tech support to businesses during the coronavirus outbreak. While the NYC-based company provides services in and around New York, New Jersey and Maryland, they’re extending support to businesses across the country with the unified goal of ensuring that technology helps, not hinders, a business’s ability to succeed during this global pandemic.

For businesses that were forced out of offices and into homes, adapting to remote work can present an unexpected and aggravating obstacle course. To ease that transition and help businesses stay productive and operate seamlessly in the face of uncertainty, ThinkTech IT will provide key technology support, including video conferencing, screen sharing, email, printing, document sharing and more — to new clients free of cost.

The new normal born out of the COVID-19 outbreak is challenging small and large businesses alike. With the sudden rise of remote work, companies are struggling to onboard employees and anticipate their technology needs as fast as possible. Managing partners Anthony Lisciotto and Steven Chencharik hope their company’s philanthropic efforts will serve as a way to help businesses adjust to the learning curve of remote work and alleviate the stress associated with any technology barriers they might face at this time.

“We were looking for a way to give back and it just felt like the right thing to do,” says Lisciotto. “Fashion companies are knitting masks, landlords are waiving rent, and we’re here to help small businesses get connected and stay connected.”

As both the nation’s current necessity and overall trend of remote work continue to climb at a rapid pace, ThinkTech IT is driven to play a critical role in supporting the growing number of employees at home — bridging a gap between the physical and virtual workplaces. In a recent national study that poled 5,000 American adults on their experiences working remotely, 80% reported feeling helpless and that things were out of their control — underscoring the need for technology support that empowers employees more than ever.

“Everyone could use a break right now and we wanted to do our part by ensuring small businesses keep running through tough times,” says Chencharik. “We’ve never seen more of a need for remote collaboration and at the end of the day, we’re all in this together.”

 About ThinkTech IT

ThinkTech IT is a Managed IT and Professional Services company located in New York City that functions as a technology partner to support its clients’ growth and safeguard its stability with proactive care, around the clock maintenance and live help desk support. Founded by Steven Chencharik and Anthony Lisciotto in 2017, ThinkTech IT is driven to make IT support as simple and hassle-free as possible, giving companies the ability to focus on their business and not the security and reliability of their networks.

In January 2020, ThinkTech IT closed its most profitable year, proudly continuing the company’s 100% client retention rate since it began in 2017. To celebrate its 100% increase year-over-year, ThinkTech IT launched “ThinkText” as the company’s signature personalized service. This allows clients to connect with a network of IT experts who are trained to provide guided support via text messaging—a true culmination of the company’s promise to provide 24/7/365 availability and individualized treatment, redefining the live help desk experience as a seamless extension of managed IT support.

To learn more about what sets ThinkTech IT apart from other providers, visit thinktechit.com/about-us/our-difference or thinktechit.com.

CONTACT:

Samantha N. Olson

888-574-6365

Best,

Anthony

Anthony Lisciotto

Managing Partner

ThinkTech IT

Main 888-574-6365

thinktechit.com

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COVID-19 Has Impacted Businesses. Learn How to Deploy Your Remote Employee or Office Program Quickly and Safely.

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Working remotely is on the rise due to COVID-19 related travel restrictions, school and office closures, and social distancing practices. For employers, this increase in remote worker needs for laptops, constant connectivity and virtual spaces is a big opportunity to rethink the way work occurs in their businesses. However, this could also be a stumbling block for companies that aren’t prepared or aren’t proac-tively planning for a future where the traditional office layout is less and less relevant to the way business will occur. 

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Work from home all-inclusive technology package starting at $149 !

Because we know how COVID-19 has impacted businesses, we have an affordable work from home all-inclusive package that can be launched quickly. ThinkTech IT will build you a safe at home remote access technology package starting as low as $149.99

Working remotely is on the rise due to COVID-19 related travel restrictions, school and office closures, and social distancing practices. For employers, this increase in remote worker needs for laptops, constant connectivity and virtual spaces is a big opportunity to rethink the way work occurs in their businesses. However, this could also be a stumbling block for companies that aren’t prepared or aren’t proactively planning for a future where the traditional office layout is less and less relevant to the way business will occur. 

Schedule a Free Consultation!

At no charge, we will come to your office to review your current situation, business practices and needs and provide recommendations on how you can quickly and easily set up remote access for you and your staff. 

  • We will also discuss your options, clarify any grey areas, and answer any questions you have. 
  • We will also map out the costs and steps involved so you know exactly what to expect. 
  • You are under no obligations to do or buy anything; this is simply our way of introducing our services to you and demonstrating how we can make your remote access project a complete success. 

Plus we’ll give you a FREE “Home Office Action Pack” just for meeting with us! This package includes: 

  • Home Office/Remote Office Checklist to help you verify the home or re-mote office is a safe and productive environment for the employee to work. 
  • Employee Agreement Template to outline the rules for your employees when working from home. 
  • Employee Equipment Issue Agreement to outline the rules of use and maintenance for any computer equipment, cell phones, laptops, printers, etc. that are issued to the employee working remote. 

Give us a call at (888) 574-6365 for a no-obligation, non-invasive consultation and tell us about the IT issues we can give your employees the equipment, security & tools to be successful from their homes or remote offices. 

 

 

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How to Avoid Becoming the Next Data Security Cautionary Tale

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Data security isn’t a matter to be taken lightly, as too many businesses have found out the hard way. Unfortunately, there are far too many simple ways to correct common security issues - enough that it’s foolish not to do so. We’ll review a few ways to fix security issues, after discussing one of, if not the, most egregious security failings in modern history.

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When it Comes to Security, Two Factors are Better Than One

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The password isn’t nearly as secure as it used to be. Hackers have begun to take advantage of extremely powerful solutions designed to brute force their way into accounts by using software to rapidly guessing thousands of passwords per second, making it extraordinarily difficult to prepare yourself for them.

What’s the best way to guarantee that passwords aren’t going to be the downfall of your company? A great start is by taking a close look at password best practices and two-factor authentication.

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Knowing, and Planning For, Your Organization’s Compliance Burden

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Despite what detractors say, regulations are in place for good reason. They typically protect individuals from organizational malfeasance. Many of these regulations are actual laws passed by a governing body and cover the entire spectrum of the issue, not just the data involved. The ones that have data protection regulations written into them mostly deal with the handling and protection of sensitive information. For organizations that work in industries covered by these regulations there are very visible costs that go into compliance. Today, we look at the costs incurred by these organizations as a result of these regulations, and how to ascertain how they affect your business.

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